1. Information We Collect

a. Personal Information
We may collect information such as:

• • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely through third-party providers)

b. Non-Personal Information

We may automatically collect:

• • Browser type and device details
  • IP address and location (approximate)
  • Pages visited, time spent, and usage data

2. How We Use Your Information

Your information is used to:

• • Process and deliver your orders
  • Respond to inquiries or service requests
  • Send confirmations, updates, or promotional communications (if you opt in)
  • Improve our website, offerings, and customer experience
  • Comply with UAE laws and regulatory obligations

3. Legal Basis for Processing

We process your data under the following legal bases:

• • Consent: When you voluntarily provide data (e.g., signing up or ordering).
  • Contractual necessity: When data is needed to complete a purchase or service.
  • Legitimate interest: To enhance our website and operations.
  • Legal obligation: To comply with UAE regulations or law-enforcement requests.

4. Data Protection and Security

We adopt appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure.

While we take these precautions, no electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or rent your personal data.

We may share limited information with:

• • Authorized service providers (e.g., delivery partners, payment gateways, IT support) who process data on our behalf under strict confidentiality.
  • Government or legal authorities, if required to comply with UAE laws or protect our rights.

6. International Transfers

If your information is transferred outside the UAE, we ensure that adequate protection measures are in place and that the receiving country provides an equivalent level of data protection as required under UAE law.

7. Cookies and Tracking

Our website uses cookies to improve site performance and personalize your experience. You can manage or disable cookies through your browser settings, but some site features may not function properly if cookies are disabled.

8. Your Rights (Under UAE PDPL)

You have the right to:

• • Access and obtain a copy of your personal data
  • Request correction or deletion of inaccurate information
  • Withdraw consent for marketing communications
  • Object to certain types of data processing
  • Lodge a complaint with the UAE Data Office if you believe your data has been misused To exercise these rights, please contact us using the details below.

9. Retention of Information

We retain personal data only for as long as necessary to fulfill the purpose it was collected for, comply with applicable UAE laws, or meet legitimate business requirements.

10. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of third-party sites. Please review their respective privacy policies.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date. Your continued use of our website constitutes acceptance of those updates.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Stish Trading
Ermes & Co. operates in UAE under Stish Trading – FZCO (License No: 37105; TRN: 104231901000001).
Email: info@ermesandco.ae
Address: IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, PO Box: 338482